Get help

Ask in the Alltra Discord, or work through the guide's troubleshooting section first.

Ask in the Alltra DiscordWhere the team and other traders are. Open to everyone, and the quickest way to reach a human.

Worth including when you ask

None of it is required — but each one saves a round trip, and the first four questions back are usually these.

Which account: the name as it appears in Trading accounts, and the broker or prop firm behind it.
When it happened: roughly the day and time, and your timezone. Sync and imports are both read over windows, so a date narrows it fast.
What you expected instead: the number you were looking for, or the trade you thought would be there. It is what separates a fault from a setting.
Anything on screen: the exact wording of a message, or a screenshot. Error text is usually the service's own and is more specific than a description of it.

Before you do — the troubleshooting section of the guide covers connections that stop syncing, imports that come in short, numbers that look wrong and pages that render empty, step by step. Most of what arrives in Discord is answered there, and it answers at any hour.