Troubleshooting
When your data will not appear, a figure looks wrong, or an account has stopped syncing — what is actually happening, and what to do.
Where to start when something looks wrong
Four kinds of wrong, three switches that cause most of them, and the order to check things in.
Step 1 · 4 minReadMy data has disappeared
How scope actually works — the account picker, the date range, and the handful of other reasons a page reads empty.
Step 2 · 5 minReadMy numbers look wrong
Why Alltra’s trade count can differ from your broker’s and both be right — and how to find the difference that matters.
Step 3 · 6 minReadAn account stopped syncing
Expired broker sessions, what Reconnect does, why fresh trades are not instant, and how history backfills.
Step 4 · 5 minReadMy import came in short or wrong
Summary exports versus fills, rows the preview rejects, timezones, duplicates, and why a commit is three steps.
Step 5 · 6 minReadI cannot sign in, or I keep getting signed out
How the session actually works, what ends it, and which of those are deliberate.
Step 6 · 4 minReadA page is empty when it should not be
Loading, empty, failed and not-computable are four different states — and an em dash is never a zero.
Step 7 · 5 minReadSomething looks broken
What to include in a report so it can be diagnosed rather than guessed at.
Step 8 · 3 minReadGuide last updated